About me
UX Research Lead at Google. Have managed Researchers & Designers. Currently growing a UXR team for Google Pay, in multiple locations – including the US, Singapore, and India.
Management
UX Research teams have their biggest impact through developing close partners with cross functional stakeholders. Work with my team to develop prioritization skills High success rate for promotion candidates in my team.
Methods
Hire mixed-method and quant researchers. Qualitative research provides insights that can be (if necessary) subsequently quantified with a representative sample.
Design Thinking
Founder of Google’s Sprint Master Academy. Teach full-day programs on Sprint methodologies. Collaborate on innovations for design thinking and sprint methods.
Research experience
Consumer:
Including Payments, Social, Apps (Gmail / Docs), Ads.
Enterprise / Business:
Payments, Ads, Developers
International research:
Both consumer and enterprise. Countries inc: China, Brazil, Spain, India.
Development of strategic research:
Distilling research findings into principles, driving cross-functional (PM, UX, Eng) collaboration, and design decisions, in product development.
Jenny Gove 